Privacy Policy

MyExamRevision ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website (myexamrevision.com) and our services.

By using our website or services, you consent to the practices described in this policy.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

Information you provide directly:

• Name, email address, and phone number (when you create an account, book a consultation, or contact us)
• Payment information (processed securely through our payment provider — we do not store card details)
• Student's name, year group, subjects, and academic information (provided during consultation or enrolment)
• Any information you share with us through the contact form, email, or during tutoring sessions

Information collected automatically:

• IP address, browser type, device type, and operating system
• Pages visited, time spent on pages, and navigation patterns (via cookies and analytics tools)
• Referral source (how you found our website)

2. How We Use Your Information

We use your personal data for the following purposes:

• To provide tutoring services, group classes, and educational resources
• To process payments and manage bookings
• To communicate with you about sessions, scheduling, and your child's progress
• To improve our website and services based on usage patterns
• To send you relevant updates or marketing communications (only with your consent)
• To comply with legal obligations and safeguarding requirements

3. Legal Basis for Processing

Under UK GDPR, we process your data based on the following legal grounds:

• Contract: Processing necessary to provide services you've booked (tutoring, group classes)
• Consent: Marketing communications and non-essential cookies
• Legitimate interest: Improving our services, website analytics, and fraud prevention
• Legal obligation: Safeguarding, financial record-keeping

4. Data Sharing

We do not sell your personal data to any third party.

We may share your data with:

• Payment processors (e.g. Stripe) to handle transactions securely
• Analytics providers (e.g. Google Analytics) to understand website usage
• Email service providers to send booking confirmations and communications
• Communication and messaging platforms (such as Meta / WhatsApp Business) to deliver consultation reminders, service updates, and respond to your enquiries
• Law enforcement or regulatory bodies if required by law or for safeguarding purposes

All third-party providers we use are GDPR-compliant and process data only as necessary to provide their services.

5. Data Retention

We retain your personal data only for as long as necessary:

• Account data: Retained while your account is active, and for up to 12 months after closure
• Payment records: Retained for 6 years as required by HMRC
• Session recordings: Retained for up to 6 months for safeguarding, then deleted
• Contact form enquiries: Retained for up to 12 months

6. Cookies

Our website uses cookies to improve your experience:

• Essential cookies: Required for the website to function (login, booking)
• Analytics cookies: Help us understand how visitors use the site (Google Analytics)
• Marketing cookies: Used only with your consent, for targeted advertising

You can manage cookie preferences through your browser settings or our cookie consent banner.

7. Your Rights

Under UK GDPR, you have the following rights:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data (subject to legal obligations)
• Right to restrict processing: Request that we limit how we use your data
• Right to data portability: Request your data in a commonly used format
• Right to object: Object to processing based on legitimate interest or direct marketing
• Right to withdraw consent: Withdraw consent at any time for consent-based processing

To exercise any of these rights, email us at hello@myexamrevision.com. We will respond within 30 days.

8. Children's Data

Our services are designed for students aged 14–18. Where a student is under 16, we require parental consent before collecting personal data.

We take extra care to protect the data of young people and only collect information that is necessary to provide our educational services.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data, including encrypted data transmission (SSL/TLS), secure payment processing through PCI-compliant providers, access controls limiting who can view personal data, and regular security reviews.

While we take every reasonable precaution, no method of internet transmission is 100% secure. We cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:

Email: hello@myexamrevision.com
Website: myexamrevision.com

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been handled improperly.